Legal

Refunds and cancellation

Last updated: 2026-11-08.

This page covers paid Étoiles Cloud plans. The Personal app is free and has nothing to refund. It is part of our terms of service.

Refund within 7 days of your first payment

A refund deletes your workspace and everything in it immediately. Download anything you want to keep first. There is no download after a refund and no waiting period.

If you are not happy, you can have a full refund of your first payment, whether you pay monthly or yearly, if you ask within 7 days of paying. When we refund you, your access ends and your workspace and all its content are deleted and shut down immediately. We do not offer a download after a refund, so download the original files you want to keep before you ask. Encrypted backups made earlier expire on their own schedule (see the terms).

Renewals are not refunded

We do not refund renewal payments. Cancel before the renewal date if you do not want to be charged again.

If you cancel

You can cancel at any time in the customer portal. Renewal then stops, and you are not charged again. Because the current period is already paid, your workspace keeps working until that period ends. When your paid period ends, search, answers and uploads stop. For the next 30 days you can download your original documents as one zip file. After those 30 days your workspace and all its data are deleted from our systems; encrypted backups expire on their own schedule (see the terms). After that the encryption key is destroyed and there is no practical way to restore the data, so download what you want to keep during those 30 days, and keep your own copies of anything you upload. Cancelling does not refund the rest of the period, including on a yearly plan.

How to ask for a refund

A refund deletes your workspace and everything in it immediately. Download anything you want to keep first. Write to [email protected] from the email address on your account and say which plan you bought; we will ask you to confirm that you have downloaded what you want to keep before we refund. Our payment provider, Stripe, through Link, is the merchant of record and processes every refund. The money goes back to the card or payment method you paid with. How long your bank takes to show it is up to the bank.

Tax is refunded too

A refund includes the tax you paid on that payment.

Your legal rights

Nothing on this page affects the rights the law of your country gives you.