Support
How can we help?
Write to [email protected]. Please include your device model, iOS version and the Étoiles version (in the app’s settings), and describe what happened. Do not send passwords or private documents.
Common questions
Which devices can use the free app?
The free Personal edition runs answers on the device and needs an iPhone or iPad that supports Apple Intelligence, with Apple Intelligence turned on in Settings. On other devices, the app cannot answer on the device. Business accounts, when they open, will offer cloud sign-in instead.
Does Étoiles send my documents to a server?
Not in the free app. Everything is processed on your device. See the privacy policy.
How do I connect or disconnect Google?
Connect from the app’s sources screen, choosing which services to include (Gmail, Drive, Calendar, Contacts). Disconnect from the same screen. You can also remove access at myaccount.google.com/permissions. Étoiles only ever reads; it never changes your Google data.
How do I delete my data?
Disconnect a source or remove imported documents in the app to delete their indexed copies from the device. Deleting the app removes the whole library. There is no Étoiles copy to delete for the free app.
An answer looks wrong.
Open the cited passage under the answer and check it. If the answer does not match its source, email us the question and what you expected. Please describe the problem rather than attaching private documents.
Indexing is slow or stuck.
The first sync of a large library can take a while and works best on power and Wi-Fi. Keep the app open at first, then email us if it does not progress.
Business plans
Business plans are coming soon. Join the waitlist to hear when they open.
Report a security problem
Email [email protected] with “Security” in the subject.
Company
Jonathan Bell